BPD Non-Emergency Phone Tree Extensions

To report an in-progress incident or for emergency services, please call 9-1-1.

Non-Emergency Phone Number: (802) 658-2704

Press 1 for Parking

• This will route you to the Parking Department, located at 645 Pine Street.  If you suspect your vehicle has been towed, have a question about parking, received a parking ticket, or had issues with a parking meter, your inquiry should be directed to the Parking Department.

Press 2 for Records Division

• The Records Division assists with completing requests for records associated with BPD, this includes FOIA requests.  You may have to leave a voicemail. If you are calling to make a request, please submit your requests online. If assistance is needed with filing a request, the Community Support Liaison team can provide support (option7).

Press 3 for Recruitment Division

• Recruitment staff can assist with any questions related to employment for BPD. You may have to leave a voicemail.

Press 4 for Property Division

• The Property Division assists with the retrieval of personal property and is to be used for picking up your property.  This is not to be used for reporting any lost or found property, which should be done through dispatch (option 9). The pick-up hours for property are 9 - 10AM or 4 - 5PM Monday - Friday. You may have to leave a voicemail. If you have not made arrangements to retrieve your property, or come outside of property return hours, assistance may be limited.

Press 5 for Fingerprinting Appointments and Permitting Applications

• The Uniform Bureau Support & Administrative Coordinator is responsible for scheduling these appointments and processing permit applications. You may need to leave a voicemail.  For faster service, please visit the Services & Guidance page of our website.

Press 6 for Alarm Billing and Accounting

• You may need to leave a voicemail for the BPD Accountant

Press 7 for Community Support Liaison Team

• This team can assist with navigating issues associated with identified social service need or guidance around how to navigate other quality of life problems in the community. They typically work 8 am – 8 pm, most days of the week. This phone line calls every team member so if there is no answer, it is because they are either out on a call or not on shift. Voicemails should not be used for acute events and is not to be used for welfare checks, which should be requested through dispatch (option 9).

Press 8 for Animal Issues, Noise Complaints, or Accidents without Injury

• The Community Service Officer Team works 7 days a week, typically 8 am – 2:00 am, with some outlying hours depending on staffing. If you need assistance with an animal issue or are trying to make a noise complaints, this needs to be done through Dispatch (option 9).  A voicemail may need to be left as this team spends a lot of time in the community, and should only be used if you are following up on an incident.  DO NOT USE THIS NUMBER TO FILE A REPORT.

Press 9 for Dispatch

• This will bring you to a live person in our Dispatch Center. For in-progress incidents, you should utilize 9-1-1.  This option should only be utilized for late reported events, or events where a critical response is NOT needed.  You may be put on hold until an Emergency Communication Specialist is available. This is not for in-progress or emergency calls, please use 9-1-1 for that.

Online Reporting

The following types of events are to be reported online.

If assistance is needed filing an online report, the Community Support Liaison Team can assist (Option 7). If your incident falls under any of these categories and you call our Dispatch Center for support, you will be directed online to file your report.